Job Description
- Provide on-the-floor leadership to maintain the flow of operations in all areas of the Lewis tasting room
- Create memorable guest experiences and service standards to maintain the brand's reputation for excellence, ensuring service delivery stays above 98% and meets departmental KPIs
- Motivate, coach, and develop staff to achieve or exceed established targets
- Enforce company policies and standard operating procedures (SOP)
- Collaborate with other departments to promote Lewis Cellars's brands and products
- Supervise tasting room staff, provide direction, and delegate responsibilities as needed
- Manage staff scheduling, timecards, performance reviews, employee development, and employee safety
- Oversee Tasting Room team incentives to meet plans and maximize team effectiveness
- Lead the winery outreach program and schedule Tasting Room Staff accordingly for outreach winery support
- Monitor progress goals and provide reports to senior leadership
- Partner with the Inventory Manager and Operations Manager to determine tasting menus, and create or update other menus based on inventory and wine menu
- Resolve guest concerns/complaints using good judgment and tact
- Facilitate and promote good communication between all departments (Hospitality, Marketing, Wine Society, Accounting, Production, Housekeeping, etc.)