We are seeking a customer centric Service Representative to support the growth and success of our Packaging product line within the Scott Laboratories portfolio.
The Customer Service Representative – Packaging is responsible for managing order entry, tracking, and fulfillment activities within the packaging department. This role serves as a key administrative liaison between internal teams, vendors, and customers to ensure packaging orders and projects are processed accurately and delivered on time.
Company Perks:
- Extensive training
- Annual bonus
- Competitive compensation
- Paid vacation and sick time
- Volunteer time off
- Comprehensive benefit packages including robust medical, dental, and vision
- 401(k) savings plan with company match
Requirements & Responsibilities:
- Process all packaging sales orders, quotes, and sample requests, including cork and custom packaging items
- Communicate closely with vendors throughout the lifecycle of custom packaging projects
- Coordinate with internal departments (Accounting, Production, Shipping/Receiving, Inventory) to support accurate and timely order fulfillment
- Process returns, create credit requests, and coordinate with inventory on returned items
- Support cork reconditioning and buyback processes
- Respond to packaging-related inquiries from customers and team members
- Assist in inventory tracking and reconciliation processes
- Pull samples and process will-call sample requests in ERP system
- Ensure timely, accurate recordkeeping and document management for all transactions and communications
Qualifications:
- Prior experience in order processing, fulfillment, or administrative support preferred
- Familiarity with Salesforce and Microsoft Dynamics BC (or similar ERP system) a plus
- Proficiency in Microsoft Office Suite
- Experience or interest in the wine or beverage packaging industry a plus
- Exceptional attention to detail and follow-through
Location: Hybrid, Petaluma, CA