Reports To: Chief Operating Officer
Classification: Part-Time | Hourly | Non-Exempt
Work Type: In-Person
Position Overview
The Museum Gift Shop Store Assistant at Belle Meade Historic Site provides excellent customer service while helping guests find souvenirs and gifts to commemorate their visit. This role supports daily retail operations by assisting guests, maintaining an organized and welcoming store environment, and accurately processing transactions.
Store Assistants contribute to creating a positive and memorable experience for every guest while ensuring the gift shop remains clean, well-stocked, and visually appealing.
Key Responsibilities
Guest Service
- Greet and welcome visitors while offering assistance throughout their shopping experience
- Provide friendly, knowledgeable service to help guests select merchandise
- Respond to store phone calls when it does not interrupt assisting guests
Retail Operations
- Operate the Point of Sale (POS) system and process transactions accurately
- Perform cash counts to reconcile register funds at the beginning and end of shifts
- Post cash entries and deposit funds into the secured safe at closing
- Confirm change levels are prepared for the following business day
Store Organization & Merchandising
- Restock merchandise from overflow inventory as needed
- Assist with pricing, labeling, and displaying new merchandise
- Maintain familiarity with store inventory to assist guests effectively
Opening & Closing Procedures
- Prepare the store for daily opening, including confirming doors are unlocked and ready for guests
- Complete register reconciliation at the end of the day
- Close and secure the store by locking doors and turning off lights and equipment
Store Maintenance
- Maintain cleanliness and organization throughout the store
- Complete assigned cleaning duties according to the daily task list
Team Roles
Gift shop team members rotate through multiple service stations, including:
- Greeter
- Floater
- Register/Counter
Required Skills & Abilities
- Strong customer service and communication skills
- Ability to interact with guests and coworkers in a friendly and professional manner
- Ability to count money and make change accurately
- Ability to multitask in a retail environment
Education & Experience
- Previous retail or customer service experience required
- Interest in learning about Belle Meade’s history and site attractions
Work Environment & Physical Requirements
- Ability to stand and/or walk for extended periods of time
- Ability to lift or move merchandise, restock inventory, and use ladders as needed
- Ability to climb stairs and move boxes or displays
- Must be available to work weekends, and some holidays
Additional Information
The above description is intended to outline the general duties and expectations of this position. It is not intended to be a comprehensive list of all responsibilities. Duties may change as operational needs evolve.
Interested Applicants please send a resume and cover letter to callie@visitbellemeade.com