Taproom Staff

Description

Location: Snow Tire – Athens, GA          Job Family: Specialist

Reports To: Taproom Manager              Exemption: Non-Exempt

Position Purpose: The Taproom Staff member is an essential part of our team, responsible for creating a welcoming and enjoyable experience for all customers. This role involves working collaboratively with colleagues, educating customers about our taproom and brewery, and delivering exceptional customer service.

Duties and Responsibilities

1. Teamwork, Leadership, and Communication:

· Collaborate effectively with fellow staff members to ensure smooth operations and a positive work environment.

· Demonstrate leadership qualities by taking the initiative and providing support to team members.

· Communicate clearly and professionally with both colleagues and customers to ensure a seamless taproom experience.

2. Taproom and CCBC Education:

· Acquire in-depth knowledge about what our taproom offers, including the different beers and their brewing processes.

· Educate customers about our brewery, sharing interesting and relevant information to enhance their experience.

· Stay updated on new products and promotions to provide accurate and engaging information to customers.

3. Hospitality - Customer Service and Attitude:

· Provide outstanding customer service with a friendly and positive attitude.

· Greet customers warmly, assist with their inquiries, and guide them through our beer selections.

· Handle customer feedback and concerns professionally, ensuring a satisfying resolution.

· Maintain a clean and inviting taproom environment, adhering to health and safety standards.

Requirements

•  Prior food and beverage experience, base knowledge and passion for craft beer is a plus, but not required.
• Ability to work well in a fast-paced environment.
• Excellent problem-solving and conflict management abilities.
• Outstanding communication and organizational skills.
• Exceptional customer service skills.
• Must be willing to obtain Cicerone Level I Certification

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

• Ability to work in a constant state of alertness and safe manner. 
• Ability to work in an unfatigued state. 
• Ability to accurately gauge lengths of time and distance 
• Ability to quickly store and recall instructions in one’s short-term memory. 
• Ability to concentrate. 
• Ability to cope with sudden changes in surrounding and/or emergency situations and/or alarms. 
• Demonstrated caring, committed, and concerned attitude about safety. 
• Ability to work on your feet for up to 8 hours, maintaining a rigorous pace of activity, including walking the equivalent of ~8-10 miles on a shift.
• The ability to lift an object that weighs within the range of 20-80 pounds. 

Disclaimer

The job description provided here is intended to outline the general nature and key responsibilities of this role. It is not intended to be an exhaustive list of all tasks, duties, and responsibilities that the employee may be required to perform. The employee may be asked to perform other duties as required. Furthermore, the duties and responsibilities of this position may change at any time, with or without notice, based on the needs of the organization.