Penns Woods Winery is seeking a full time (35-40 hours a week) Tasting Room supervisor. This position entails carrying out daily winery operations, selling wines, wine club memberships, team management and advocating / telling the story of our small, family-owned winery. We strive to provide a memorable wine experience through our excellent customer service and high-quality wine. With that said, we are looking for an outgoing and eager personality who works well in a team environment. Service and event execution experience are preferred. This position requires weekend availability for both daytime and evening shifts. This is a wonderful opportunity to be a part of an enthusiastic team and to promote the success of our winery and local wines in our area!
Shifts are Wednesday - Monday.
This position entails, but is not limited to, the following duties:
- Interact with customers in a professional, yet friendly, manner.
- Perform educational wine tastings, wine and food pairings and vineyard tours.
- Serve wine and local packaged food items tableside and at our wine bars.
- Educate guests on our story and our wines.
- Demonstrate exceptional sales and customer service skills.
- Promote and sell Wine Club Memberships.
- Answer phones and assist with customer requests and questions.
- Represent the winery at off-premise events as necessary.
- Maintain cleanliness of Tasting Room, surrounding property and merchandise displays. Including, not limited to, clearing/sanitizing tables, cleaning restrooms, outdoor gardening, sweeping, vacuuming, mopping, etc.
- Set up and breakdown of on-premise events (tents, tables, chairs, carrying cases of wine and coolers).
- Supervise open and/or close.
- Manage team members working in our Tasting Room.
Qualifications:
- Must be able to work weekends and select holidays.
- Written/verbal communication skills. Must be able to understand and accurately follow written and verbal instructions.
- Computer proficiency required. Point of Sale and Excel knowledge preferable.
- Outstanding customer service skills. Ability to effectively and appropriately communicate with a diverse group of clientele.
- Must be a team player and maintain a positive disposition.
- Strong organizational and problem-solving skills.
- Strong leadership skills.
- Ability to think proactively, and multi-task/ follow instructions while maintaining attention to detail.
- Wine interest is required, knowledge is preferred ( aka. We are happy to teach you all about wine, but you need to be interested in it).
- Professional appearance and demeanor.
- Ability to stand for extended periods of time and lift/carry 50 lbs.
- Reliable form of transportation.
- 18 years of age or older.
Full training will be provided along with RAMP training (Responsible Alcohol Management Program).
We look forward to hearing from you!