POSITION SUMMARY:
The Tasting Room Manager at our San Francisco location will lead the Tasting Room staff, and oversee the management of the Tasting Room and ensure that the team delivers a world-class, memorable guest experience and events, while also developing the team and promoting the brand's winemaking and growing philosophy.
KEY RESPONSIBILITIES:
Leadership
• Motivate the team to achieve and surpass company goals through effective team leadership.
• Effectively manage staffing and task assignments for tasting room personnel.
• Organize regular staff meetings to enhance education, morale, communication, and team cohesion.
• Clearly communicate and follow the company's vision, mission, values, goals, culture, and updates.
• Conduct interviews, hire, train, schedule, and supervise Tasting Room staff.
• Open to create, adopt and implement new ideas to encourage an ever-growing and evolving workplace.
Operations
• Make informed decisions related to workforce management, capacity, and guest experience.
• Ensure the daily readiness of the tasting room for opening and closing procedures.
• Monitor reservations, VIPs, members, and special requests to optimize guest experiences.
• Manage wine and merchandise inventory in the tasting room.
• Arrange wine and product displays in an appealing and functional manner.
• Maintain a clean, organized, and secure environment.
• Ensure compliance with all codes, regulations, and sanitation standards for wine and food service.
• Adhere to policies and procedures, including emergency plans, dress code, and employee handbook.
• Collaborate with the Wine Club team to provide support for events and release parties.
• Coordinate with internal and external chefs for dinners and private events.
• Oversee the planning and execution of on-site events to promote Our Company.
Goals/Budgeting/Metrics
• Reconcile daily financial transactions and report results on various timeframes.
• Promote and generate leads for the wine club.
• Manage general budgeting, sales, expenses, reporting, and forecasting.
• Track, manage, and coach team performance through key performance indicators (KPIs).
Customer Service/Guest Experience
• Develop and deliver exceptional experiences to winery guests and members.
• Foster positive relationships with members, guests, and potential members.
• Work with the Management Team to create elevated experiences and provide staff training
• Contribute to the development of tasting menus to enhance guest experiences and sales
• Ensure the readiness of tasting room facilities, parking, restrooms, and grounds for the best possible guest perception.
• Address customer requests, suggestions, and complaints, serving as the initial point of contact for all customer concerns.
• Comply with all California Alcoholic Beverage Control requirements, including responsible alcohol service.
Private Events
• Coordination and execution of all private events in our San Francisco location, as well as wine club event assistance, containing but not limited to: coordination with private chefs, caterers, and event staff.
• Collaborate with accounting team to adhere to the allotted budget for day-to-day operation and private events.
• Coordination with accounting team on purchases of food, floral arrangements, and any additional supplies needed.
• Outreach and marketing for tastings and bottle sales.
**Other duties and projects may be assigned.
JOB REQUIREMENTS
• 5+ years of experience in the Wine Industry is a MUST!
• 2+ years of management experience in the Tasting Room environment
• Sommelier education/experience highly preferred but not required.
• Strong knowledge and experience in wine and food pairing.
• Ability to lead a well-functioning team that supports and offers the highest level of guest experience.
• Strong and attentive listening and comprehension skills
• Effective at caring, yet professional delivery of information with the best interest of team and guest at core of message.
• Ability to think and decide effective and quickly under pressure.
• Ability to work weekends and some holidays with flexible event hours and days.
• Must be able to multitask and complete tasks and projects in a fast paced environment.
• Comfortable in a restaurant environment that demands attention to detail and expertise in table service.
• Demonstrate refined social skills, hospitality and courtesy to both internal and external guests at every available opportunity.
Communication skills
• Courteous communication in both written and spoken interactions, encompassing phone, email, texts, and social media.
• Capable of establishing positive and empathetic relationships with vendors through effective written and oral correspondence.
• Proficiency in completing end-of-shift forms and paperwork in a clear and readable manner.