ESSENTIAL PURPOSE: Serve as a leader in the day-to-day operations of the PlumpJack Tasting Room, ensuring exceptional guest experiences and smooth team collaboration.
Essential Duties
- Foster a positive and respectful work environment by leading through example, in alignment with the PlumpJack core values.
- Coach and support the team members to deliver exceptional customer service, resolving guest concerns, and answering questions.
- Oversee the opening and closing procedures for the tasting room, ensuring all staff are properly trained on these protocols.
- Manage guest reservations and tasting room flow using Tock, optimizing guest experience.
- Communicate current winery updates, including wine releases and upcoming events, to both staff and guests.
- Maintain high presentation and housekeeping standards, ensuring the tasting room is clean, organized, and well-stocked
- Assist with managerial tasks, as needed, including staff supervision and operational problem solving.
- Represent PlumpJack Winery at offsite special events as required.
- Participate in the monthly inventory counts of wine and non-wine merchandise.
- Handle administrative responsibilities, including:
- Weekly wine ordering
- Shipping and order management
- Customer service issue resolution
- Ordering tasting room supplies
Skills And Aptitudes
- Strong interpersonal and communication skills, with the ability to build positive relationships with colleagues, guests, and vendors.
- Ability to adapt, pivot, and problem -solve in a fast-paced environment.
- Excellent hospitality instincts, creating warm, educational, and sales driven guest experiences.
- Proficiency with POS Systems and reservation platforms.
- Experience hosting large groups and special events.
- 1-3 years’ experience in a guest facing winery environment