We are looking for someone enthusiastic and self-driven with previous management experience for our tasting room at The Williamsburg Winery!
Tasting Room Supervisor – Position Description
Status: Non-Exempt – Hourly
Shift Hours: Must be available weekends, & holidays
Pay Range: $25hr/plus bonuses
Summary
- Responsible for the creation and implementation of strategies, setting of objectives and evaluation and performance for the Retail department.
- Responsible for the administration of Retail training programs, establishment of standard operating procedures and addressing operational needs.
- Responsible for instilling a culture of wine and high standards of customer service upon all wine sales staff.
Organizational Relationship
- Reports directly to the Director of Tasting Room Sales.
- Directly supervises all Tasting Room staff to include Shift Leads, Floor Associates, and Tour Guides.
Duties and Responsibilities
- Accounting/Finance
- Supervise and ensure the Sales Log file is updated daily by the Shift Leader on duty for both locations.
- Submit monthly inventory transfers for the Retail department.
- Coordinate all wine sales from WWDC with department heads and the warehouse (transfers are conducted weekly on Mondays and Thursdays by noon).
- Responsible for the submission of retail and remote wine inventory monthly and non-wine merchandise quarterly.
- Product Management
- Participate on a monthly basis on all promotional planning with the Marketing department and Director.
- Ensure all merchandise/wine is uploaded into the system accurately and in a timely manner.
- Assist with product ordering as needed to include liaising and establishing vendor relationships.
- Operations
- Assist Management in the hiring and training of all Tasting Room staff and keep them well versed in company policies and procedures, corporate culture, and service culture.
- Create and upload monthly schedules for Retail staff into ADP.
- Administer labor costs within the parameters set forth by Executive Management.
- Review and approve timesheets bi-monthly and submit to the payroll department in a timely manner.
- Ensure that a proper disciplinary environment is maintained with use of proper disciplinary protocols such as written warnings and termination forms.
- Coordinate internal wine tastings of potential new product styles and varietals, as well as comparative wine tastings with products from our competitors.
- Design and teach property-wide wine education classes to include Wine 101 and Wine 201.
- Assist in the Tasting Room locations as needed, especially on holidays and busy weekends.
- Create items and set register keys for the point of sales system.
- Conduct tours and tastings for VIP guests including distribution partners, customers, etc.
- Hold monthly Retail meetings to keep staff up-to-date on corporate culture and relevant changes.
- Qualifications
- The ideal candidate would possess excellent customer service skills, ability to multitask, and work well in a team environment.
- Minimum of 3+ years in upper management.
- Knowledge of Square POS system preferred
- Knowledge of Microsoft Excel and Payroll
- Professional appearance and demeanor with an outgoing personality.
- Passion for wine and customer service with a strong knowledge of wine.
Must be available 7days a week to include nights and Holidays
Must be available weekends & holidays