Position Summary:
Page Springs Cellars is seeking a reliable, service-driven professional to join our team in a multifaceted role that supports both guest engagement and operational excellence. The ideal candidate will demonstrate attention to detail, adaptability, and a commitment to providing an outstanding customer experience while maintaining administrative and inventory functions within the tasting room and wine room.
Qualifications
- Demonstrated interest in wine and hospitality; willingness to learn about products and services
- Prior experience in customer service, hospitality, or retail (preferred)
- Strong verbal and written communication skills
- Familiarity with winery POS systems such as Commerce 7 or Wine Direct (preferred)
- Proficiency in Microsoft Excel and UPS tracking systems and/or string willingness to learn
- Ability to manage multiple tasks efficiently in a fast-paced environment
- Must be at least 21 years of age in accordance with alcohol service regulations
- Arizona Food Handler Certification and Title 4 Certification (required)
- Flexible availability including weekends and holidays
Key Responsibilities:
- Deliver courteous and knowledgeable service to all guests in the tasting room, wine room, and via phone/email communications
- Promptly and professionally respond to inquiries while maintaining expertise in tour programs, reserved spaces, events, wine club services, and website offerings
- Manage point-of-sale system (Commerce 7), including inventory adjustments, pricing updates, menu configuration, and routine system auditing
- Facilitate inventory processes including order placement, receipt, reconciliation, and restocking of wine, merchandise, and art.
- Ensure the wine room is organized, clean, and visually maintained to brand standards
- Maintain positive relationships with tour operators and external partners
- Assist in administrative functions supporting Wine Club and Tasting Room operations and logistics
- Responsible for prompt correspondence with organizing and booking Reservable Spaces
- Be a liaison between Guests, TR Staff, TR Manager, Merchandiser, and Wine Club Manager
Compensation & Benefits:
- $20.00 per hour
- Daily tip share (¼ share per shift)
- Commission on wine club sign-ups
- Ongoing wine education and training opportunities
- Employee discounts on wine, food, and merchandise
- Review with bonus opportunities